Topic by Jeff M
I have an office of 30+ users, all but 2 with Nuance Converter 7.3 Enterprise.
Several users open MS Word 2010, and mistakenly attempt to open a PDF. This causes the Nuance PDF Converter to open. They realize their error, close the converter, and close word, and then attempt go open the file directly from Windows Explorer on whatever network share its on.
When they do this however, it casues the PDF they tried to open in Word to dissapear.
There are no errors, its simply that when the PDF Converter opens, the PDF File becomes locked, when they close the converter the file is still locked and dissapears from their view. I can see it on the server, though I have NO permissions on the file even as admin.
Then when they close Word, the file dissapears permanently.
For the users without Nuance, this does not occur.
Any help is appreciated!
J